At Pure Desi, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
- Eligibility: You may return most new, unused, and unworn items within 7 days of delivery for a full refund or exchange.
- Condition: Items must be returned in their original condition, with tags attached and in original packaging. Items that are worn, damaged, washed, or altered will not be accepted.
- Non-returnable items: The following items are non-returnable:
- Customized or tailored products
- Intimate wear
- Sale or clearance items (unless defective)
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your
- If approved, your refund will be processed to your original method of payment within 7–10 business days.
- Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).
Exchanges
- Need a different size or color? Contact us within 7 days of receiving your order. We’ll be happy to assist you with an exchange, subject to availability.
How to Initiate a Return
- Email us at getintouch@puredesi.com with your order number and reason for
- We will guide you through the return process and provide a return shipping
- Pack the item securely and ship it to the provided
Return Shipping
- Customers are responsible for return shipping costs unless the item received was incorrect or
- We recommend using a trackable shipping method to ensure safe
Contact Us
If you have any questions about returns or refunds, please reach out to our customer support team at getintouch@puredesi.com.